STOCK AVAILABILITY

To ensure that the information is correct to our customers, we will be operating a traffic light system for our brands until suppliers and couriers have more normal staffing levels and social distancing restrictions are eased. Hopefully this will give our customers better and more useful information to explain any issues where there are delays that are out of our control. Delivery times below are for normal circumstances which we all hope to get back to as soon as we can.

Card-io - Green - No Issues

Craft Perfect - Orange - Delays of up to five days to dispatch due to low staff levels for both courier and supplier

Creative Expressions - Green - No Issues

Cosmic Shimmer - Green - No Issues

Indigo Blu - Green - No Issues

Lavinia Stamps - Green - No Issues

Nuvo - Green - No Issues

Ranger - Green - No Issues

The Paper Boutique - Green - No Issues

The Paper Tree - Green  - No Issues

Tonic Studios - Memory Book Dies - Green - No Issues

Tonic Studios - Other Dies, Stamps and Tools - Orange - Delays of up to five days to dispatch due to low staff levels for both courier and supplier

VersaFine - Green - No Issues

Woodware - Green - No Issues

WOW Embossing Powder - Green - No Issues

UK ORDERS

Our Standard Royal Mail 48 delivery service to all UK postcodes is free on orders over £25. This includes all customers in Northern Ireland, the Highlands & Islands and the Channel Islands.

Express Royal Mail 24 delivery available from 1 – 2 days delivery service to all UK postcodes is free on orders over £35. This includes all customers in Northern Ireland, the Highlands & Islands and the Channel Islands.

All orders are prepared and dispatched within 24 hours. Our standard delivery time is 1 - 5 days although this cannot be guaranteed as pick ups from our couriers is currently not always possible due to restrictions. All orders on a pre-order will be dispatched as soon as the exclusivity period ends or the stock becomes available.

Due to social distancing in our suppliers warehouses and a higher demand, popular items are likely to be delayed from our suppliers and as such some orders may take longer than 24 hours to process.

For orders under £25 delivery is charged at £2.99 for Royal Mail 48 and £3.99 for Royal Mail 24.

Some heavier items such as magnetic folders, refills and Tim Holtz Tools may carry an additional surcharge.

OVERSEAS ORDERS

Tracked Postage and Packaging will be charged on all overseas orders at the following rates

Europe from £11.15 under £80

USA from £12.50 under £80.00  

Rest of the World from £16.50 under £80.00

Some heavier items such as magnetic folders, refills and Tim Holtz Tools may carry an additional surcharge.

Note: USA and Rest of World have a slight temporary increase in price due to a temporary rise from our couriers. 

If your country is not listed when you checkout, please let us know and we will add this in for you.

RETURNS

All products can be returned within 28 days for a full refund (minus postage) Please send us an email with your order ID so we can send you a prepaid label. Upon receipt, a refund will be given. Faulty/Damaged items, please send a photo within 48 hours of receipt of the delivery, with your order ID.

Returns are only accepted using our prepaid labels. Please do not send to our registered address.

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