PRE ORDERS
All orders on a Pre Order will be dispatched as soon as the exclusivity period ends or the stock becomes available. All NEW Tonic Dies on a Pre Order are received in stock a week prior to the end of the exclusivity period. These are then dispatched on the previous working day from when the exclusivity period ends.
STOCK AVAILABILITY
To ensure that the information is correct to our customers, we will be operating a traffic light system for our brands for the foreseeable future. Hopefully this will give our customers better and more useful information to explain any issues where there are delays that are out of our control. Delivery times below are for normal circumstances which we all hope to get back to as soon as we can.
Card-io - Green - No Issues.
Craft Perfect - Green - No Issues.
Creative Expressions - Green - No Issues
Cosmic Shimmer - Green - No Issues
Indigo Blu - Green - No Issues
Lavinia Stamps - Green - No Issues
Lisa Horton - Green - No Issues
Nuvo - Green - No Issues.
Ranger - Green - No Issues
The Paper Boutique - Green - No Issues
The Paper Tree - Green - No Issues
Tonic Studios - Memory Book Dies - Green - Most popular dies still in stock.
Tonic Studios - Other Dies, Stamps and Tools - Green - Delays of around five days to dispatch due to low staff levels for both courier and supplier
Vaessen Creative - Green - No Issues
VersaFine - Green - No Issues
Woodware - Green - No Issues
WOW Embossing Powder - Green - No Issues
UK ORDERS
Our Standard Royal Mail delivery service to all UK postcodes is free on orders over £25. This includes all customers in Northern Ireland, the Highlands & Islands and the Channel Islands.
Priority Royal Mail delivery is available from 1 – 3 days to all UK postcodes is an additional cost. This includes all customers in Northern Ireland, the Highlands & Islands and the Channel Islands.
If your order is urgent, please reply to your order confirmation or send us a message, so we can prioritise.
Most orders are prepared and dispatched normally within 24 hours, but at busy times sometime this can be up to 3 working days. Our standard delivery time is 1 - 5 days although this cannot be guaranteed as pick ups from our couriers is currently not always possible due to restrictions and staff shortages.
Due to staff shortages from out suppliers warehouses and a higher demand, popular items are likely to be delayed from our suppliers and as such some orders may take longer than 24 hours to process.
For orders under £25 delivery is charged at £2.99 for Royal Mail Standard and £3.99 for Royal Mail Priority. Orders over £100 are sent as Tracked.
Some heavier items such as glass mats, magnetic folders, refills and Tim Holtz Tools may carry an additional surcharge.
OVERSEAS ORDERS
Tracked Postage and Packaging will be charged on all overseas orders at the following rates
Europe from £11.15 under £80
USA from £12.50 under £80.00
Rest of the World from £16.50 under £80.00
Some heavier items such as magnetic folders, refills and Tim Holtz Tools may carry an additional surcharge.
Note: USA and Rest of World have a slight temporary increase in price due to a temporary rise from our couriers.
If your country is not listed when you checkout, please let us know and we will add this in for you.
RETURNS
All products can be returned within 28 days for a full refund (minus postage). Please include your order ID to:
Crafty Flair
5, Brailsford Close
Dereham
NR20 3TJ
Upon receipt, a refund will be given. Faulty/Damaged items, please send a photo within 48 hours of receipt of the delivery, with your order ID.
Returns are only accepted if they arrive within 28 days.
